1. Overview
At MyCableTVBundles.com, we want you to be completely satisfied with the service you receive. We act as an authorized referral partner for leading cable TV, internet, and phone providers — helping you find, compare, and connect to plans that fit your needs.
Because we facilitate orders between you and third-party service providers, refund eligibility depends on both our referral service terms and the specific provider's billing policies. This page outlines our commitment and process.
2. Refund Eligibility
You may be eligible for a refund or service credit under the following circumstances:
- Duplicate charges — If you were charged more than once for the same service or order.
- Service not received — If a service you paid for was never activated or installed through no fault of your own.
- Billing errors — If an incorrect amount was charged due to a processing error on our end.
- 30-Day Satisfaction Window — If you are not satisfied with the service within 30 days of activation, contact us and we will work with the provider to find a resolution, which may include a credit, plan change, or refund depending on provider policy.
3. Non-Refundable Situations
The following are generally not eligible for a refund:
- Services that have been fully rendered and used
- Cancellation fees imposed by the provider per their contract terms
- Equipment charges if equipment has been used or damaged
- Promotional pricing adjustments once a promotional period has expired
- Requests submitted more than 60 days after the billing date in question
Note: Refund policies for the underlying service (cable TV, internet, or phone) are ultimately governed by the respective provider. We will advocate on your behalf but cannot guarantee provider-level refunds.
4. How to Request a Refund
To initiate a refund request, please contact our customer support team:
- Call: 18882027165 — available Monday through Sunday, 7am to 11pm EST
- Email: info@mycabletvbundles.com — include your full name, phone number, order details, and a description of the issue
Please have the following ready when you reach out:
- Your name and contact information as provided at time of order
- The date of your order or service activation
- The specific charge you are disputing and the reason
- Any supporting documentation (e.g., billing statement screenshot)
5. Refund Timeline
Once a refund is approved:
- Referral fee refunds processed by us will be returned within 5–10 business days to the original payment method.
- Provider-level credits or refunds are subject to the provider's own processing timeframe, typically 1–2 billing cycles.
- We will notify you by email or phone once your request has been reviewed and a decision has been made.
6. Service Cancellations
If you wish to cancel a service:
- Contact our team at 18882027165 as soon as possible. Early contact gives us the best chance of minimizing or avoiding cancellation fees.
- Cancellation terms — including early termination fees — are set by the individual provider and outlined in your service agreement with them.
- We will guide you through the cancellation process and help you communicate directly with the provider when needed.
7. Billing Disputes
If you believe a charge on your bill is incorrect, please follow these steps:
- Contact us first at 18882027165 — we can often resolve billing issues faster than going directly to the provider.
- If the dispute relates to a charge on your provider's bill (not ours), we will help you file a formal dispute with that provider.
- For credit card chargebacks, please work with us first. Initiating a chargeback before contacting us may complicate the resolution process.
We are committed to resolving every billing concern fairly and promptly. Our goal is your satisfaction.